Executive Director – Infrastructure Operations

Job Brief

Client: Global FinTech Company

We are looking for an Executive Director to lead the Infrastructure Operations for the Client.


  • An open and curious mind to rapidly evaluate new technology and ideas. Willingness and ability to take calculated risk and fail forward.
  • Lead by example and drive a culture that promotes technical expertise, continuous learning, accountability, and customer service.
  • Significant experience in infrastructure Production/Operation Leadership role. Prior success in automating a hybrid, multi-cloud production environment with critical uptime requirement.
  • Design and operation of tooling, process, people and skills to enable quality, predictable and stable release and production environment.
  • Proficient in operational tools like ServiceNow, Jira, Salesforce Service Cloud, Splunk, Remedy, PagerDuty and Configuration Management tools like Chef, Puppet etc.
  • Own golden source data for organization wide asset register and provide modern interface to discover and consume the data.
  • Creation and continuous improvement to reporting, dashboard and visibility of KPIs/metrics and automated customized presentation targeted to the audience.
  • Influencing product roadmap to enhance customer experience in a data driven way based on customer interaction, trends and incidents.
  • Manage Change, Incident and Problem process across vendors and internal partners with an emphasis on measurable continuous improvement.
  • Manage the fulfilment of BCP, DR & Technology Risk Management – Cyber, Resiliency and Compliance.
  • Manage technology Vendor relationship, commercials, and service delivery in collaboration with vendor management and procurement team.
  • Ability to make smart commercial decision by identifying, evaluating, and articulating technology choices and trade-offs.
  • Experience in building and maintain a high-performance team spread across multiple global locations.
  • Experience in developing solution strategies, driving decision making and motivating & mobilizing resources to deliver rapid transformation.


  • Around 20 years of experience
  • International Working Experience
  • Experience in AWS and GCP
  • Coding, scripting skills.
  • Bachelors or Master’s degree in Computer Science or Engineering
Job Category: Technology Leadership
Job Type: Permanent
Job Location: Gurgaon India

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